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DigitalOcean Support Plans

From developers testing an idea to growing businesses hosting mission-critical applications, DigitalOcean’s range of support plans give you access to troubleshooting tips, support articles, and DigitalOcean experts when you need it the most.

Get rid of roadblocks on your cloud journey. Choose from three support plans:

Free Support

Find answers to common questions, development guidelines written by experts and free email support.

Learn more
Free Support
Standard Support

Standard Support

Receive a response to your inquiry from a dedicated support agent within 2 hours.

Contact Support

Premium Support

Get a response within 30 mins and access to dedicated experts via email or Google Hangouts.

Contact Support
Premium Support

Choose the right support plan for your needs

View pricing

Free

For less urgent inquiries

$0/month

SLO
24 hours
Support Channels
Email
Support Agents
Pooled Agents
Technical Resources
Ideal for
Those testing ideas and hosting small applications

Standard

For a fast response to urgent issues

$100/month

SLO
2 hours
Support Channels
Email
Support Agents
Dedicated Agents
Technical Resources
Ideal for
Those deploying production-ready products who need fast responses

Premium

For near real-time help for scaling businesses

$1000/month

SLO
30 minutes
Support Channels
Email + Hangouts
Support Agents
Dedicated Agents
Technical Resources
Customer Success Manager + Technical Account Manager
Ideal for
Those serving large customer bases who need dedicated support managers and the fastest response time
SLO
24 hours
2 hours
30 minutes
Support Channels
Email
Email
Email + Hangouts
Support Agents
Pooled Agents
Dedicated Agents
Dedicated Agents
Technical Resources
Customer Success Manager + Technical Account Manager
Ideal for
Those testing ideas and hosting small applications
Those deploying production-ready products who need fast responses
Those serving large customer bases who need dedicated support managers and the fastest response time
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The support team is incredible - every time we would have an issue we’d send out a request and somebody really pleasant and nice would get back to you quickly and give you exactly what you need. I’m very pleased with the level and quality of service we get.

Patrick Wingo

Head of Product, Kea

Having a partner you can rely on is really important. The security and peace of mind you get when you’re working with someone you trust is really important to us. We value the partnership we have with DigitalOcean.

Tosho Trajanov

Chief Growth Officer, Adeva

Interested in the DigitalOcean Support Plans?

Please open a support ticket and:

  • Select "Account" in the Ticket Topic field
  • Select “DigitalOcean Support Plan” in the Subtopic field
  • Choose your desired support plan in the Tertiary Topic field and confirm your interest; a member of our support team will help you successfully onboard to your new Support Plan!
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